FAQS

Frequently Asked Questions

  1. How can I place an order?

Placing an order with us is quick and easy! Simply browse our collection, select the items you'd like to purchase, and add them to your cart. Proceed to checkout, where you can provide your shipping and payment information. Once your order is confirmed, you'll receive a confirmation email with all the details.

  1. What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, Klarna, google pay and whish money.  any other accepted methods. Rest assured that all payment information is securely processed.

  1. What is your shipping policy?

We offer, standard shipping, express shipping, etc. Shipping costs and delivery times may vary based on your location. For detailed information, please refer to our https://Shtrili.com/pages/shipping-and-return-policy.

  1. Can I track my order?

Yes, once your order is dispatched, you'll receive a tracking number via email. You can use this number to track the status of your shipment.

  1. What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 2 days for a full refund. For more details, please refer to our https://Shtrili.com/pages/shipping-and-return-policy

  1. Do you offer international shipping?

Yes, we offer international shipping to select countries. Please check our https://Shtrili.com/pages/shipping-and-return-policy for a list of supported regions and additional information.

  1. How do I contact customer support?

Our dedicated Customer Support team is here to assist you. You can reach us via email at Support@Shtrili.com.com We aim to respond within 24 hours.

  1. Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request, but please note that orders that have already been shipped cannot be modified.

  1. Do you offer gift wrapping services?

Yes, we offer gift wrapping for a special touch. You can select this option during the checkout process.

  1. How do I stay updated on your latest products and promotions?

To stay in the loop, follow us on  Facebook and Instagram. You can also sign up for our newsletter to receive exclusive offers and updates.

If you have any further questions or need assistance, please don't hesitate to contact us!